To calculate shipping costs simply add items to the shopping cart and proceed to the checkout where shipping costs will be displayed without placing an order. Your shipping cost is determined by the size and weight of your order and will be calculated in the checkout.

We will arrange for shippment your order within 1-3 business days of receiving your full payment.  We are based on the Gold Coast (Australia) and will ship your order via the best means available which may include dropshipping items from our suppliers both within Australia and/or outside of Australia.  Please allow 4 – 6 weeks in transit depending on the item being shipped and the origination of the item being shipped.  Please note, there may be delays due to Covid or any other ongoing global distribution disruption.

International Shipping (outside of Australia)

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Additional charges will apply for international shipping.  It is also the recipient’s responsibility to understand their local regulations and what can be legally imported to their country.  We are not responsible for and nor do we take on the responsibility of the importer for shipments outside of Australia.  Whilst we will assist to the best of our ability we are not liable or responsible for any losses arising from the importation of regulated goods into a jurisdiction outside of Australia.

Shipping and Dispatch

All our equipment is thoroughly checked prior to dispatch. If however, you do receive something that has been damaged in transit we will solve the problem the best way possible.  Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.

Returns

We have a 100% customer satisfaction record and have never had a problem we couldn’t solve. If something fails to meet your expectations for any reason we want to know about it and we will fix the problem to your satisfaction. We offer our customers the highest level of customer service and stand behind our products. It is our aim to exceed your expectations with our products and service and we strive to make our after-sales service the best in the industry.  We are not able to accept any item returned for a refund if the item is a custom or special order.  An example of a custom or special order is an item not typically stocked and sourced specifically at the request of a customer.

Changed your mind?

We are unable to accept returns of consumables e.g. gel and membrane products if you change your mind as we are unable to resell them once they have left our facility due to hygiene and storage requirements. We will accept returns of these items only if they are faulty. Equipment, machines and non-consumables may be returned if you change your mind as long as they are in an unused condition and in original unopened packaging. If there is any evidence the item has been used no refund can be offered. The return must be agreed to prior by one of our management staff in writing and the return must be initiated with tracking within 7 days of it being received, attempted delivery or awaiting collection at the post office or couriers collection center. The goods must be returned to us at your cost and tracking is required. There is no refund on postage and a 20% restocking fee applies and there is no refund on treatment packs. Any fees and charges associated with payment options will be deducted from the refund amount. We will need to receive your tracking number within 7 days. Once we receive your return we will require 7 days to inspect the equipment prior to processing the refund or exchange.

What if something is wrong?

We offer a 7-day money-back guarantee on all our gels and gel kits. If our products don’t give you great results please contact us within 7 days and we will work with you to solve the problem.  Returns after 30 days are unable to be accepted as the treatment and storage of gels play an important role in their effectiveness. A complete guide to storage is provided as part of our training.

Beauty Machines

All machines are sold on the basis that the operator must have a full understanding of how to operate the equipment.  Any training provided is for information purposes only and to assist with training staff.  As each individual is different, results will vary greatly and we cannot guarantee any specific results. We don’t offer a refund on return postage or used product. Returns will only be accepted if they are undamaged and in original unopened packaging.  All beauty machines are electronically sensitive.  To avoid damage to your machine, you must use a high quality surge protector at all times and cover with a lint free cover when not in use.

Training Courses and Digital Products

Training courses and digital products are instantly available virtual products. There is no refund for training courses and other digital products except for the following exceptional circumstances:

• “Non-delivery” of the electronic product – download issues due to Therapeutic Technology Australia server problems or issues originated from Therapeutic Technology Australia e-mail service provider. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Therapeutic Technology Australia issues refunds within 7 days from the date of the purchase.
• Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. Detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” onTherapeutic Technology Australia website. All objections based purely on the customer’s false anticipations or desires do not meet the requirements for refunds.
• Major or Critical Defects – Therapeutic Technology Australia tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Therapeutic Technology Australia reserves the right to correct such errors within 7 business days. If no remedy is supplied, then the customer is entitled to receive a full refund on the purchase within 3 business days.
• **NOTE** Failure for the purchaser to understand how to use third-party products required to personalise digital products is not considered a fault or a product not as described.